At Forbes Care, we recognise and celebrate our team's dedication to transforming our clients' lives. Each victory, no matter how big or small, signifies a step forward in our mission to provide compassionate, effective care. With immense pride, we're excited to highlight three recent client wins that showcase why our work matters.

Spotlight on Toni: NDIS Approval Win and Superior Client Care

Starting on a high note, we're thrilled to celebrate Toni, a member of our occupational therapy team, for her recent triumph. In an environment where applications for crucial home modifications can be arduous and painstaking, Toni navigated the complex approval process of the NDIS with unwavering commitment. After an initial setback due to her client's relocation, Toni authored a compelling rebuttal that referenced the Disability Discrimination Act, shedding light on the necessity of the modifications. Her resolve and expertise paid off with the approval of the much-needed home modifications, eliciting joy and relief from everyone involved.

But Toni's competence doesn't stop at overcoming bureaucratic hurdles. She has also been acknowledged for her outstanding customer service and documentation. Her meticulous approach to her work with her patient has not gone unnoticed. Her high-quality reporting, follow-up, and exemplary communication skills were praised as some of the best witnessed by her colleagues. Toni's ability to blend technical savvy with heartfelt customer service makes us proud, and we extend our warmest gratitude for her exceptional contributions.

A Heartwarming Win with Our Paediatric OT Hannah!

Next, we shine the spotlight on Hannah, a dedicated paediatric occupational therapist whose tenacity led to a heartwarming breakthrough. Within the sphere of paediatric therapy, establishing rapport with clients is a cornerstone for successful interventions. After months of consistent effort, Hannah's young client displayed a moment of openness and comfort, offering her a pillow and a spot to sit on the floor. This gesture may seem small, but in the realms of paediatric therapy, it's a giant leap toward earning trust and fostering positive engagement. It's moments like these that set the groundwork for achieving more significant functional goals. Hannah's patience and commitment remind us of the magic woven through every therapeutic relationship fostered at Forbes Care.

Geordie’s Heartwarming Success: Transforming Lives with Dedication

Lastly, we take immense pride in celebrating Geordie, our Senior Mental Health Occupational Therapist, whose perseverance led to a life-changing outcome for one of our clients. Confronted with the hardships of homelessness amidst struggles with insight, financial management, and self-advocacy, a client with an intellectual disability found hope and support with Geordie. By securing a new support coordinator, Geordie's advocacy paved the way for a substantial reassessment, resulting in approval for public housing. His dedication means our client can transition from the uncertainty of life on the streets to a safe, supportive home environment.

Forbes Care's commitment to our clients goes beyond basic care. It's about fighting for what's right, making a tangible difference, and offering a chance at a better life. We are proud of the monumental success stories of our therapists, whose every victory epitomises the heart of what we do: empowering lives, one win at a time.